LeapBean Support
跃豆支持

How can we help?

Email us with your device model, iOS/Android version, game version and a short description of the issue. A screenshot can help; hide personal information. Please never send passwords or payment card details.

How do I play?

Press and hold to charge, then release to jump. A longer hold travels farther, up to the charge limit. Aim for the center for perfect landings and combos. Daily Challenge gives players the same course for a UTC day.

Restore Remove Ads

Use the same Apple Account or Google Play account that made the purchase. Open the game’s Settings and choose Restore Purchases. Connect to the internet and allow the store to verify the purchase. Restore does not start a new purchase. Remove Ads is a one-time purchase for that store/platform; it removes automatic interstitial ads, while rewarded videos remain optional. Purchases do not transfer between Apple and Google accounts.

I paid, but ads still appear

Check that you use the purchasing store account, restart the game and restore purchases. Pending, refunded or revoked transactions may not grant access. If verification fails, contact us with the store order reference after hiding unnecessary personal details. Refund requests are handled through Apple’s Report a Problem or Google Play’s order support.

Why is a leaderboard or ad unavailable?

Online features require a working network and available platform services. Leaderboards may also require Game Center / Google Play Games sign-in and friends permission. Privacy choices, ad inventory or service setup can affect advertising availability. Core play remains available; an unavailable ad does not grant a reward.

Sound, vibration, accessibility and privacy

Open Settings to adjust sound, music, vibration, reduced flashes and aim assist, and to review privacy choices. Optional analytics is off by default. On iOS, manage tracking permission in system Settings → Privacy & Security → Tracking. See our privacy policy for information requests.

Lost progress or a new phone?

Game progress is stored locally and may depend on your device’s backup. We cannot promise cross-device score recovery. Store-verified Remove Ads can be restored with the original purchasing account. LeapBean has no separate account to delete; clear app data or uninstall to remove local progress, subject to OS backups.

需要帮助？

请发送邮件至 support@icsr.cc，说明设备型号、iOS/Android 版本、游戏版本及问题。可附截图，请遮挡个人信息，勿发送密码或银行卡详情。

如何游戏？

按住蓄力，松手起跳。按住越久，跳得越远，直到蓄力上限。落在中心可获得完美和连击。每日挑战按 UTC 日期提供相同路线。

如何恢复“移除广告”？

使用原购买的 Apple 账号或 Google Play 账号，联网后打开游戏“设置 → 恢复购买”，等待商店验证。恢复不会发起新购买。“移除广告”是对应商店和平台的一次性购买，关闭自动插屏广告，激励视频仍可自愿选择。Apple 与 Google 的购买权益不互通。

已付款但仍看到广告？

确认当前商店账号为购买账号，重新启动游戏并恢复购买。待处理、退款或已撤销的交易可能无法授予权益。仍有问题请联系支持，提供商店订单参考号并遮挡无关个人信息。退款请通过 Apple“报告问题”或 Google Play 订单支持申请。

排行榜或广告为何不可用？

在线功能需要正常网络和可用的平台服务。排行榜还可能需要登录 Game Center / Google Play Games 并允许好友权限。隐私选择、广告库存或服务配置可能影响广告。基本游戏仍可继续，不可用的广告不会授予奖励。

声音、震动、辅助和隐私

可在设置中调整音效、音乐、震动、减少闪烁及辅助瞄准，并查看隐私选项。可选分析默认关闭。iOS 跟踪权限请到系统“设置 → 隐私与安全性 → 跟踪”管理。信息请求请参阅隐私政策。

换手机或丢失进度怎么办？

进度保存在本地，恢复可能依赖设备备份，我们无法保证跨设备找回分数。原商店购买账号可恢复经验证的移除广告权益。游戏没有独立账号可注销；清除应用数据或卸载可移除本地进度，但系统备份可能保留数据。

LeapBean Support跃豆支持